Refund policy

 

We are committed to ensuring your satisfaction with our products and services. Please review our comprehensive policy below for returns, refunds, and order cancellations.

Free Shipping Worldwide

Enjoy free shipping on all orders to the countries we serve. Expect delivery typically within 7-18 business days. *IMPORTANT: Delivery times are estimates and may vary depending on your destination address. Shipping availability varies by country. Please select your country at checkout to confirm availability.

Order Cancellation Policy

Orders are placed in the queue for processing within minutes of being placed. If you wish to cancel your order, please contact us immediately to confirm if it's not too late to cancel without incurring fees. For orders already shipped, please refer to our return procedure upon receipt.

Handling of Incorrect Addresses

Accurate shipping information is required. Additional charges for redirecting or reshipping orders may apply due to incorrect address provision. Please double-check your shipping details to prevent delays or extra expenses. We offer one complimentary resend for packages returned due to logistic issues; subsequent returns may be subject to processing.

Local and State Taxes

Where relevant, Local and state taxes apply to product purchases and shipping charges.

Customs, Duties, and Taxes

Inspired Faith is not responsible for customs, duties, or taxes incurred on your order. These additional charges, if applicable, are the customer's responsibility. 

Damages and Incorrect Items

Please inspect your order upon arrival. If you receive defective or incorrect items, contact us immediately with a photo of the item. Please do this within 7 days of receipt to ensure your return rights.

Final Sale and Return Exclusions

Our products are final sale, non-returnable, and non-refundable, except for incorrect or damaged items. Gift cards are excluded from returns or refunds.

European Union 14-Day Cooling Off Period

EU customers have a 14-day return period for any reason, following our standard refund conditions and documentation requirements. Return shipping costs are the customer's responsibility unless the item is incorrect or damaged.

Proof of Purchase

A receipt or proof of purchase is required for returns and refunds. This includes an order number, printed receipt, or email confirmation.

Return Procedure

To initiate a return, contact us for a Return Authorization Number, which is required for processing. Returned items should be in their original, unused condition, including packaging.

Refund Process

We process refunds to the original payment method within 10 business days after receiving and inspecting your return. Please allow additional time for your bank or credit card company to post the refund. If you do not see the refund on your provided credit card within 15 days, kindly contact us and your issuing credit card provider to address the delay.

Exchange Policy

We do not offer direct exchanges. Please follow our return procedure and place a new order for the desired item.

Policy Updates and Compliance

This Policy is subject to change at any time without notice. We recommend that our customers review it periodically for any updates.

Customer Support

If you have any other questions or concerns regarding the refund process, please feel free to contact us. We are always available to help.